If you bought your subscription on our website, make sure you’re logging in with the same email address you used at checkout. Email addresses are case-sensitive in the app, so enter it exactly as you did when you paid. If you’re not sure which email you used, search your inbox for your receipt from WeRise App.

If you missed the step to set up a password, tap “Forgot password” on the login screen and enter your purchase email to create one.

If you subscribed through the Apple App Store or Google Play, open the app, go to the subscription screen, and tap “Restore Purchase”.

Still being asked to pay? Contact us with the email you used at checkout and a screen recording of your login attempt, and we’ll sort it out.